Terms of Service

By accessing or using TelePort ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to all terms, do not use the Platform. These terms apply to all users including healthcare providers and patients.

TelePort provides a browser-based, end-to-end encrypted video telehealth platform that connects healthcare providers with their patients for virtual consultations. The Platform facilitates secure video communication but does not provide medical advice, diagnosis, or treatment. Healthcare services are provided solely by licensed practitioners using the Platform.

Healthcare providers using TelePort are responsible for: (a) maintaining valid professional licensure in the province where their patients are located; (b) obtaining informed consent from patients for telehealth services; (c) ensuring they comply with all applicable privacy laws including PHIPA, PIPEDA, and their regulatory college's telepractice guidelines; (d) maintaining appropriate professional liability insurance; (e) keeping their account credentials secure and confidential; (f) ensuring their patients understand how to use the Platform before starting a consultation.

Patients using TelePort agree to: (a) provide accurate personal and health information; (b) use the Platform only for legitimate healthcare consultations; (c) not record, screenshot, or share session content without explicit provider consent; (d) not share their access links with unauthorized individuals; (e) be physically located in a private space during consultations; (f) inform their provider if they experience technical difficulties.

TelePort is designed to comply with Ontario's PHIPA, federal PIPEDA, and Alberta/BC's PIPA. All personal health information is: (a) stored exclusively on Canadian servers; (b) encrypted in transit (TLS 1.3) and at rest; (c) protected by end-to-end encryption during video calls; (d) accessible only to authorized users through role-based access controls. We maintain an immutable audit log of all data access. Our full privacy practices are detailed in our Privacy Policy.

TelePort provides the Platform "as is" and "as available." While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for: (a) service interruptions due to internet connectivity issues, maintenance, or unforeseen circumstances; (b) decisions made by healthcare providers based on consultations conducted through the Platform; (c) data loss resulting from user error or unauthorized account access; (d) any damages arising from use or inability to use the Platform. Our total liability is limited to the fees paid for the service in the 12 months preceding the claim.

Providers may terminate their account at any time by contacting support@totus.ca. We reserve the right to suspend or terminate accounts that violate these terms, including but not limited to: unauthorized access attempts, sharing of account credentials, use of the Platform for illegal purposes, or repeated infringement of others' privacy rights. Upon termination, your data will be retained for the period required by applicable law, after which it will be securely deleted.

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be resolved in the courts of Ontario. Users who access the Platform from outside Canada do so on their own initiative and are responsible for compliance with local laws.

For questions about these Terms of Service, please contact us at:

General Inquiries: support@totus.ca

Legal Notices: legal@totus.ca

We aim to respond to all inquiries within 2 business days.